FAQ

Rest assured, your privacy is important to us. Your photos are safeguarded, and your personal information will never be sold or disclosed to anyone other than your school.

Absolutely! Ordering after the deadline is possible, but it may require additional processing time and a small archival fee. You can still place your order even if the deadline has passed.

You will receive a confirmation email within 24 hours of placing your order. If you don't receive it, please contact Customer Service at 800-482-0321 or Help@TheGradTeam.com

We can enhance your photos by removing face shine, stray hairs, blemishes/pimples, and more. However, we currently cannot change your outfit or the people in your photograph.

Contact Customer Service at 800-482-0321 or Help@TheGradTeam.com immediately, and we'll resolve this issue promptly.

 

Yes, digital proofs are emailed within two weeks of your session, allowing you to choose your preferred photos.

You have the flexibility to choose from various options, including single prints, single image downloads, and other photo products.

 

Folders are elegant black paper frames with gold foil trim for your prints—perfect for gifting to family and friends.

You can use the cropping tool to adjust the photo as you wish. If not selected, the default cropping is from the bottom of the frame.

A titled print includes text centered at the bottom of the photo, where you can add your full name, school name, and commencement date.

Digital Downloads are sent within 24 hours, prints are shipped within 48 hours (arriving in 7-10 days), and other photo products are shipped within 5 days (arriving in approximately 2 weeks).

Click on Mesa de ayuda. then Verificar el estado del pedido., enter in the VG number you received when you placed the order. Or you can contact customer service at 800-482-0321 or Help@TheGradTeam.com, and we'll help track your package.

Your satisfaction is our priority. If you're unsatisfied, contact Customer Service within 30 days at 800-482-0321 or Help@TheGradTeam.com for various resolution options. We aim for 100% satisfaction!

- Wear your gown properly and securely.
- Keep your cap straight on your head.
- Avoid excessive accessories that may distract from your achievement.
- Smile naturally and enjoy the moment!

The best way to contact us is via our Mesa de ayuda.. Feel free to contact us via email at 800-482-0321 or eMail us at Help@TheGradTeam.com. We're here to assist you with any questions or concerns.

El Equipo de Graduados es una división de American Photo Marketing.
© 2024 The Grad Team. Todos los derechos reservados.
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